The Citizens Advice service offers practical, up-to-date information and advice on a wide range of topics, including; debt, benefits, housing, legal, discrimination, employment, immigration, consumer and other problems.
Our advice is available to everyone regardless of race, gender, sexuality, relationship status, age, nationality, disability or religion. The service we provide is free, impartial, independent and confidential.
Citizens Advice North Lancashire offers free, confidential, up to date information and advice to those living, working or studying in Morecambe, Lancaster, Heysham and the surrounding area.
Follow the links below or scroll down the page to find out more about Citizens Advice North Lancashire.
Volunteer with us
Interested in volunteering?
Citizens Advice North Lancashire relies on volunteers to deliver the service, which aims to provide the advice people need for the problems they face, and to improve the policies and practices that affect people’s lives. There is a rising demand from the public and extending access to the service has become a priority. The organisation recruits and trains volunteer receptionist/information assistants, gateway interviewers, advisers, administrators, social policy workers and trustees.
Click here to download our information leaflet about volunteering at Citizens Advice North Lancashire.
Click here to download our application form which you can complete and email back to us.
More about the Citizens Advice service
Because every local Citizens Advice organisation is an independent charity we rely on the support of people like you.
With a Citizens Advice organisation in the community people always have somewhere to turn in times of crisis, but the demand for our service is growing. Can you help us to help more people?
Click here to donate now
Citizens Advice North Lancashire has offices in Morecambe and Lancaster.
87-89 Queen Street
87 King Street
Telephone & email:
Adviceline - 0344 4889622
If you are a partner agency and wish to refer a client to us, please do so using our Agency Referral form.
Opening times and other information
The Morecambe and Lancaster offices are both open as follows:
9 am to 5 pm
9 am to 5 pm
9 am to 5 pm
9 am to 5 pm
9 am to 5 pm
Out of hours services: Please see our list of contact phone numbers.
Money Matters is a new service where we aim to help you with your money issues by looking at your whole financial situation.
The service is available every Wednesday between 9 am and 3 pm at our Morecambe office. (Please note: due to staff training, Money Matters will not take place on the morning of the second Wednesday of each month.)
Our friendly advice team will help with:
• Benefits checks and issues
• Energy charges
• Any debts you may have
In addition to Money Matters we will be holding the following debt drop-in session during week commencing 18/03/2019.
9 am to 2 pm
Access: Wheelchair access available at both offices.
Languages: Translation services are available.
Availability during week commencing 18/03/2019 is as follows.
Advice at West End School
Wednesday from 9 am to 12 am.
Appointments only; please ring the school on 01524 411227 to make an appointment.
Access to the service is via the Westminster Road entrance. Parents only can access the service through the school's main entrance.
Drop-in advice at Morecambe Food Bank, West End Community Centre
Friday from 1 pm to 3 pm.
Advice at Ash Trees Surgery, Carnforth
Thursday from 1 pm to 5 pm.
To make an appointment please ring the surgery on 01524 720000. (Please note: we cannot guarantee you will be seen if you do not have an appointment booked).
Advice at Morecambe Bay School, Morecambe
Wednesday from 1 pm to 3 pm.
Please ring the school on 01524 401002 to make an appointment. This service is for the parents and families of pupils only.
The procedure for giving advice at the above services is broadly similar to that followed at our main offices. Please note: we cannot issue food vouchers at these sessions; they can only be issued at our main offices.
Energy drop-in service
This is held at our main offices where we can help you with switching suppliers and other energy related issues.
For week commencing 18/03/2019 the service will be available as follows.
12 am to 2 pm
10 am to 3 pm
9 am to 11 am
Aims and principles
Aims of the Service
• to provide the advice people need for the problems they face
• to improve the policies and practices that affect peoples lives
Principles of the Service
The service we will offer you is:
• Free - there is no charge for our service
• Confidential - nothing about you is shared with anyone else outside the service without your permission.
• Impartial - our service is available to everyone regardless of race, sexuality, gender, religion or disability.
• Independent - our service to you is independent of any other organisation.
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What to expect when you come to see us
At both our Lancaster and Morecambe offices you will be
greeted by the receptionist who will
ask you to complete a short form
which we can help you to fill in.
If your enquiry is new or you haven’t been to see us in a while we will conduct a short initial assessment to identify how we can assist you with your enquiry.
We will then do one or more of the following:
• Assist you to find and understand the information relevant to your enquiry
• Arrange for you to see an adviser or an on call caseworker for the same day
• Make you an appointment for the next available date. (If you are given an appointment and then find you are unable to attend, please contact us to let us know).
• Direct you to a specialist organisation
We will then continue to offer you support until you are satisfied with the outcome of your enquiry.
Things to bring with you
When you come to see us it will save time and enable us to help you more effectively if you can bring
any relevant documents (if you have them), as follows.
For employment problems:
• Contract of Employment
• Employee Handbook
• letters and/or emails from your employer
• letters and/or emails from you to your employer
For tenancy problems:
• Tenancy Agreement
• letters and/or emails from your landlord
• letters and/or emails from you to your landlord
• court documents
For debt problems:
• credit agreement(s)
• letters and/or emails from your creditor(s) and/or debt recovery service
• letters and/or emails from you to your creditor(s) and/or debt recovery service
• court documents
• completed budget sheet (see Managing your money section below)
For benefit problems:
• letters from Job Centre Plus or Department Of Work And Pensions
• your Universal Credit (UC) user ID and password to log-in to your UC claim details and journal
Managing your money
Dealing with money issues can sometimes be
off-putting, but if you don't understand how things like credit or mortgages work, you could end up losing out financially or getting yourself deep in debt.
But you can avoid losing money and getting into debt if you have enough information to make the right choices. Read the following pages to find the information you need, including help to deal with your debt problems, how to avoid losing your home and how to get your finances back into shape.
Click here to view the debt and money pages on the Citizens Advice national website.
Also see the Citizens Advice tipsheet 'Making the most of your money' for useful money-related signposting and links.
If you have looked at the above webpages and still need to visit us, please remember to bring with you all of the documents relating to your finances. It would also help us if you could take some time to fill in our budget sheet. (Please note: the software you use to open the budget sheet might ask you to 'Enable Editing' before you can use it).
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Annual Report 2017-2018
To Whose Credit?
A report on the impact of the introduction of the full digital Universal Credit Service in the Lancaster District.
Annual Report 2016-2017
Annual Report 2015-2016
Annual Report 2014-2015
Sanctions Report December 2014
Annual Report 2013-2014
ESA report - North Lancashire CAB December 2012
Special thanks to survey software company QuestionPro who have provided us with state of the art data collection software. QuestionPro’s advanced features help us securely collect and analyse client feedback to enable us to provide a more robust and client focused service.