Congratulations Charlotte!

Well done to Charlotte Hartley who WON The Great Neighbour Award at the BBC Radio Lancashire Make a Difference Awards 2024!

We are so incredibly proud of our friend and colleague Charlotte who was announced as the winner at the awards ceremony at Blackpool Tower on Saturday.

Charlotte works tirelessly in her local community, going above and beyond to help those in need, always without judgement, but with understanding and a smile. She is an asset to the Citizens Advice North Lancashire team.

Charlotte has been very active in her local community for some time. She coordinates the community in the estate she lives on and has worked with the street homeless in our area for several years, working to ensure they have warm bedding and food if they don't have a roof over their heads.

More recently she has been working with us as a community and schools adviser. She works tirelessly for her clients: helping them find homes, ensuring they maximise their income, and constantly advocating on their behalf, even helping to find foster homes for pets when a client has had to move. She works in the 5 most deprived wards in our area and many of her clients are extremely vulnerable with complex needs.

Well done, Charlotte.